FAQs

WHAT HAPPENS IN THE ORDER PROCESS?

Browse our designs in the invitation and on the day stationery sections of the website to find styles that you like. Then, submit a quote request, making sure you note down anything you’ve seen and liked – on our website or inspo from elsewhere. Give as much detail as you can as this helps us to provide an accurate quote. Then we will get back to you with some pricing for the items you’ve requested. Once you confirm pricing, we can go ahead and book you in with a deposit or full payment for your order.

WHAT HAPPENS NEXT?

1. Send us your details | For invitations we will need the text you’d like printed on your invitation cards and guest names and addresses (if you’re printing your envelopes). For wedding day stationery we will need details such as guest names for place cards, your seating plan, preferred spelling of your names for welcome sign etc.
2. Initial proofs | Kelsi will send you first design concepts
3. Review and respond | Tell us what you think!
4. Further proofing | You get up to 3 proofs free of charge, and additional proofs will incur an extra fee. This process can take 24 hours if you're happy with the initial proof and everything is ready to go, otherwise we might spend a few days or weeks (depending where you are at on your wedding planning journey!) emailing back and forth to get the designs just right. Also, during busy periods this may be drawn out a little longer. The design process takes 1-2 weeks on average.
5. Final proof approval | You will be sent a final set of proofs to approve and make sure everything is perfect
6. Print | Your designs will be sent off and printed. This process generally takes 5-7 business days plus shipping

I live on the Gold Coast. Can I pick up my order for free? 

Yes, you can. Simply check the 'Free pick up' option when you process your order at the checkout. Pick up is from Varsity Lakes, Gold Coast, QLD.

How long will it take for my order to arrive?

Lead times are seasonal, as some periods of the year are busier for us than others. In quiet periods we suggest a standard 5-7 day order processing time + shipping once your designs have been finalised (important: this period begins once you have approved the final design proof). In busy periods we suggest that you allow 1-3 weeks for your order to be processed. We always aim to turn over orders quickly, and if you have an urgent time requirement all you have to do is let us know so we can prioritise it. Regular shipping usually takes 2-4 days within QLD, or 2-5 days interstate. Express shipping is 1-2 days within QLD or 1-3 days interstate. 
See below for busy periods.

January - March QUIET
April - May BUSY
June - July QUIET
August - December BUSY

how does pricing work?

Our pricing is based on materials and printing costs, which generally become less expensive per unit with higher print numbers. Thicker card stocks and cotton based stocks are slightly more expensive. Our gold foil, shape die cut and letterpress options are beautiful and add a level of luxury to our invitation suites, and require specialised printing processes. Special printing plates and heating processes are used for gold foil and letterpress, which is why these printing options are more expensive. The print minimum for gold foil, letterpress, embossing and shape die cut is 50 units.

CAN I PRINT LESS than 25 units?

Our print minimums are set at 25 because pricing below this number goes up significantly. Letterpress minimum is 50 units. As a general rule, pricing is most reasonable per unit for orders 50 and above.

Do you do your lettering by hand?

Kelsi is an experienced calligraphy artist and is able to create custom letting by hand. This process is more intensive so costs a little more. We are also able to do custom lettering for special projects such as Capiz shell place cards, parasols and mirror artwork.

do you provide envelopes?

Yes, all of our invitation options include envelopes to match your invitations and RSVPs. If you would like to purchase envelopes by themselves, please contact us at info@whiteletter.co for a quote. 

I would like to see your products before i buy. how can i do this? 

If you are local to the Gold Coast, we can arrange a meeting so that you can look at our available range of card and printing finishes and decide what you'd like to go forward with. Just send us an email at info@whiteletter.co to arrange a time, with 'Consultation' in the subject line. Alternatively, we can send you a printed sample of your invitation before we send the final proof for printing – this service is free for custom invitation suites or $20 for semi-custom suites. 

Do you collaborate with other creatives?

Yes, we love it! We have a network of vendors with whom we regularly collaborate, and while we are kept busy with weddings we are always open to taking part in photoshoots or creative projects when we have the time. Please email us at info@whiteletter.co to enquire as to our availability.